Contact Us

At Prescription clinic we aim to be the UK’s best online pharmacy & provide the best online doctor service. Our aim is to be the cheapest on prices and dispatch your order on the day (if ordered before 3.00pm for UK and 3.30pm for E.U countries) so you receive the medication the very next day, within 24 hours.

We aim to give a stress free streamlined experience and an unforgettable customer service at a 100% satisfaction rate!

By chance if ever you need to contact us for any query, help or feedback, our customer service team will happily be there to assist you.

Send Your Feedback

Please use this page to email us or phone us instead.
In all cases when contacting us please don’t forgot to provide us with your customer I.D and order number if you have one. We will happily get back to you within 48 hours.


If for any reason you are dissatisfied with the service you have received, please raise it with our customer care team.

by email on

Our team is available Monday to Friday, 9am to 5pm.

We aim to respond to all queries within one working day.

You can request a copy of our complaints policy which outlines our complaints procedure in further detail.

Refund Policy

Please Notice - Unfortunately, by law we cannot accept the return of any medication as it cannot be reused once it has left our premises. Any medication returned to us must be correctly disposed of within 30 days. You have the right to cancel your order up to the point when your treatment is dispatched by the pharmacy minus doctor and prescription fees.
In regard of the services and products purchased on this website (hereinafter called the Website) and by... read more


Digital Health Ltd. is committed to protecting and respecting your privacy. Our privacy policy is aimed at the individuals using our Services.
Personal information is defined as information that on its own or in combination with additional information be used to identify, locate or contact an individual.
We invite you to study our Privacy Policy to understand where we collect and store what information on our customers and/or visitors.... read more


Prescription clinic has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them.
To lodge a formal complaint, please send an email to Anyone unhappy with the response that Prescription clinic has made to a formal written complaint should contact the General Pharmaceutical Council... read more

Any Questions?